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REMOTE

NOTES

When an InControl account is setup, the user of the account creates a PIN. The PIN is required for certain Remote features and account management.

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The availability and functionality of Remote depends on the specification of the vehicle and the market in which the vehicle is being used.

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Not all smartphones are compatible. For compatibility information on Apple smartphones, please refer to the Jaguar InControl Remote smartphone app download page from the Apple App Store. For compatibility information on Android smartphones, please refer to the Jaguar InControl Remote smartphone app download page from the Google Play Store.

In order to use Remote, first download the Jaguar InControl Remote smartphone app.

Downloading and installing:

  1. Search for and download the Jaguar InControl Remote smartphone app from the Apple App Store or Google Play Store.

  2. When the installation is complete, open the launcher. Select the Jaguar InControl Remote smartphone app icon.

  3. Sign in to the Jaguar InControl Remote smartphone app using the InControl account created.

The Jaguar InControl Remote smartphone app allows the user to find information about the vehicle’s health and status on the user’s smartphone, while interacting with it remotely. The smartphone app also displays vehicle information, including EV battery charge level, range, and odometer value.

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Features of the Jaguar InControl Remote smartphone app can be viewed using the Demo Mode function. The features are also explained in the smartphone's app tour on the settings page.

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Apple and iPhone™ are registered trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

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Google Play Store is a registered trademark of Google Inc.

Vehicle Location:

The Vehicle Location section of the Jaguar InControl Remote smartphone app displays a map displaying the vehicle's parked location and the user's location.

Vehicle Status:

The Vehicle Status section of the Jaguar InControl Remote smartphone app displays the latest status of vehicle alerts such as windshield washer fluid level low. Each status gives an indication of the health of each alert, as well as offering advice on how to resolve any alerts.

Beep & Flash:

The Beep & Flash section of the Jaguar InControl Remote smartphone app helps locate the vehicle by flashing the vehicle’s lights and sounding the horn.

NOTES

The driver is responsible for complying with all regulations in force for that country, regarding the use of vehicle horns.

Vehicle Security:

The Vehicle Security section of the Jaguar InControl Remote smartphone app displays the open and closed status of all the doors and windows.

Vehicle Security allows the user to lock and unlock the vehicle remotely. If either lock or unlock cannot be performed, the phone screen displays an error message. For added security, this function requires a PIN code to be entered.

When the vehicle is locked remotely, it is secured to the maximum possible level allowed in the market in which the vehicle was intended for original sale.

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If any window(s) is in an open position, the vehicle does not lock remotely. In some markets, remote closing of the windows is not permitted.

When the vehicle is unlocked remotely, it relocks after 45 seconds if no door or aperture is opened.

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The driver is responsible for knowing the location of the vehicle and for making sure that the vehicle is secured.

Remote Climate:

The Remote Climate feature allows the vehicle to be started remotely and run for up to 30 minutes. Press the Climate START soft key on the Remote Climate section of the Jaguar InControl Remote smartphone app.

The Remote Climate feature provides a comfortable cabin temperature inside the cabin in advance of the driver entering the vehicle, via electric climate conditioning.

The user can also set departure timers which allows the temperature to be managed at a desired time using the smartphone app.

Remote Climate does not function if any of the following conditions exist:

  • The vehicle's high voltage battery charge is insufficient to complete a charge.

  • A window, door, hood, or the tailgate is open.

  • The vehicle is unlocked, and the vehicle's electrical system, or brake pedal have been activated.

  • A system error occurs with a required vehicle system.

  • A theft has been reported to the stolen vehicle monitoring centre.

  • The vehicle's alarm is sounding.

  • A crash event has been detected.

  • The hazard warning lights are switched on.

  • The Remote Climate function is already in use.

Remote Charging:

The Remote Charging feature allows the user to view the status of charging, and control the charging process remotely via the Jaguar InControl Remote smartphone app. The following information is available in the app:

  • Current battery charge level.

  • EV Range.

  • Charging status.

  • Plug connection status.

  • Charging rate (when charging).

  • Time until charge completion (when charging).

The user can also set departure timers and a preferred charging period to manage when the vehicle will charge, and manage preferences relating to charging notifications.

Journeys:

The Journeys section of the Jaguar InControl Remote smartphone app displays the most recently completed journeys.

NOTES

The Journeys feature can be enabled or disabled via the Settings section of the Jaguar InControl Remote smartphone app.

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Stored journeys can be viewed, deleted, or exported as a .csv file to assist with business expenses.

Assistance:

The Assistance section of the Jaguar InControl Remote smartphone app displays the vehicle's VIN and registration number. Direct calls can be made to the Optimized Jaguar Assistance call center for breakdown assistance. In the event of a vehicle theft, direct calls can be made to the stolen vehicle monitoring call center.

Settings:

The Settings section of the Jaguar InControl Remote smartphone app provides user access to the vehicle, account details, and journey preferences. The Settings screen also displays all the vehicles associated with the account.

Wake Up Timer:

The Remote features enter a low power mode 96 hours after the last electric motor stop. The low power mode action conserves vehicle battery life.

When the vehicle is parked for an extended period, e.g., when on vacation, or on a business trip, the user can operate the Wake Up Timer feature. The feature wakes up the Remote features on a selected date.

NOTES

Any date within a 30 day period can be chosen.

Once Wake Up Timer is set, the Remote features enters the low power mode after 60 hours. Battery power is then reserved for the wake up.

SOS Emergency Call:

There are two states of SOS emergency call: Automatic and manual operation.

In a crash situation, where the air bags have deployed, an automatic emergency call is made to the emergency services. In a non-crash situation, when emergency assistance is required, the emergency call button can be used manually.

In both states, the button flashes yellow until the emergency services answer the call, at which point the flashing stops.

The vehicle's location, owner details, vehicle details, and the problem are automatically sent to the call center. The appropriate emergency services are despatched to the vehicle's location. Contact with the emergency services agent can be made, at any time, by pressing the SOS emergency call button.

The SOS emergency call button is located in the overhead console, on the right side. See DRIVER CONTROLS.

Press and release the button's cover to reveal the button. A red LED illuminates in the button. Press the button for 2 seconds to make a direct call to the emergency services.

After use, push the button's cover back into place.

NOTES

If the vehicle is traveling in a different country, the SOS emergency call may still connect. However, the vehicle’s location and the vehicle's details may not be automatically sent to the local provider.

There is a single battery that maintains full system operation in the event that the vehicle's battery is disconnected or disabled. The battery is guaranteed for the vehicle's warranty period. If the battery requires replacement, the instrument panel displays the message SOS Limited. Consult a retailer/authorized repairer for a replacement battery.

If a fault is detected with the SOS emergency call system, the instrument panel displays the message SOS Limited. If this occurs, the vehicle can still be driven, but consult a retailer/authorized repairer at the earliest opportunity.

Optimized Jaguar Assistance:

The Optimized Jaguar Assistance call button is located in the overhead console, on the left side. See DRIVER CONTROLS.

In the event of a breakdown, press and release the button's cover to reveal the button. A blue LED illuminates in the button. Press the button for 3 seconds to make a direct call to the Optimized Jaguar Assistance call center. The button flashes until the call center answers the call, at which point the LED changes to yellow. The vehicle's location, owner details, and vehicle details are automatically relayed to the call center.

The Optimized Jaguar Assistance call center sends roadside assistance to the vehicle's location. When the light flashes, push the button for 3 seconds to answer the call.

After use, push the button's cover back into place.

Stolen Vehicle Locator:

In the event that the vehicle is stolen:

  1. First, contact the police and file a police report.

  2. Contact the stolen vehicle monitoring center via the Jaguar InControl Remote smartphone app. Alternatively, use the phone number on the InControl website, please refer to the Jaguar website at: www.jaguar.com/incontrol.

  3. Provide the stolen vehicle monitoring center with the police report number.

The stolen vehicle monitoring center then liaise with the police to pinpoint the exact location of the stolen vehicle. While tracking the vehicle, access to the Jaguar InControl Remote smartphone app and the user's InControl account, is unavailable until the vehicle has been recovered.